Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by dewi18 through our website, mobile applications, customer service interactions, and any other digital channels (collectively, the "Service"). This policy is incorporated into and subject to our Terms & Conditions.

dewi18 operates as an international online gaming platform serving players in Indonesia. We are the data controller responsible for your personal information and are committed to processing it in accordance with applicable data protection laws and regulations.

This Privacy Policy should be read together with our Cookie Policy, Terms & Conditions, and Responsible Gaming Policy to understand the full scope of how we handle your information.

2. Information We Collect

dewi18 collects several categories of personal information necessary to provide our services, verify your identity, process transactions, prevent fraud, and comply with legal obligations.

2.1 Information You Provide Directly

When you create an account with dewi18, you provide the following information directly:

• Personal Identification: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents).
• Contact Information: Residential address, email address, and mobile phone number.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details) for deposits and withdrawals.
• Verification Documents: Copies of government-issued ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement), and proof of payment method ownership (bank statement or e-wallet screenshot).
• Communication Data: Any information you provide when contacting customer support via live chat, email, WhatsApp, or phone, including chat transcripts and support tickets.

2.2 Information Collected Automatically

When you use dewi18 services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider (ISP), geographic location (country, region, city), time zone, and connection timestamps.
• Usage Data: Pages visited, features used, games played, bet history, deposit and withdrawal history, session duration, click patterns, and navigation paths.
• Transaction Data: Details of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Marketing Data: Information about how you found dewi18 (referral source, marketing campaign, affiliate link), email open rates, and click-through rates on promotional communications.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation and verification data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results from third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) verification checks.
• Game Providers: Gameplay data and session information from third-party game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe.
• Marketing Partners: Referral source information if you accessed dewi18 through an affiliate link or marketing campaign.

3. How We Use Your Data

dewi18 processes your personal information for the following legitimate business purposes:

3.1 Service Provision

• Creating and managing your gaming account
• Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, and e-wallets
• Enabling you to place bets on sports events (BRI Liga 1, EPL, La Liga, Champions League, etc.) and play casino games, slots, live dealer games, and Indonesian favorites like togel and sabung ayam
• Calculating winnings, processing payouts, and updating account balances
• Providing customer support via live chat, email, WhatsApp, and phone
• Implementing responsible gaming tools including deposit limits, loss limits, self-exclusion, and session time limits

3.2 Security and Fraud Prevention

• Verifying your identity through KYC procedures to prevent underage gambling and identity theft
• Detecting and preventing fraudulent transactions, money laundering, bonus abuse, and collusion
• Monitoring for suspicious betting patterns and account activity
• Protecting against unauthorized account access and cyber attacks
• Maintaining audit logs for security investigations and regulatory compliance

3.3 Legal and Regulatory Compliance

• Complying with international licensing requirements and gaming regulations
• Meeting anti-money laundering (AML) and counter-terrorist financing (CTF) obligations
• Responding to legal requests from law enforcement agencies, courts, and regulatory authorities
• Enforcing our Terms & Conditions and other policies
• Resolving disputes and investigating complaints

3.4 Marketing and Communication

• Sending promotional emails about bonuses, tournaments, and special offers (with your consent)
• Providing personalized game recommendations and bonus offers based on your gameplay preferences
• Conducting customer satisfaction surveys and market research
• Sending important account notifications, security alerts, and service updates

3.5 Service Improvement

• Analyzing usage patterns to improve website performance and user experience
• Testing new features, games, and platform enhancements
• Troubleshooting technical issues and optimizing system performance
• Understanding player preferences to expand our game library and betting markets

4. Data Sharing and Disclosure

dewi18 does not sell your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft receive gameplay data necessary to operate their games on our platform.
• Identity Verification Services: Third-party KYC/AML providers verify your identity documents and conduct background checks.
• Cloud Hosting Providers: Securely host our website, databases, and backup systems.
• Customer Support Tools: Live chat, email, and ticketing systems process your support requests.
• Analytics Providers: Help us understand website traffic, user behavior, and platform performance.

All service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with data protection laws.

4.2 Legal Obligations

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and other policies
• Protect the rights, property, and safety of dewi18, our users, and the public
• Investigate and prevent fraud, security breaches, or illegal activities
• Respond to law enforcement investigations or regulatory inquiries

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be required to honor this Privacy Policy.

5. Security Measures

dewi18 implements robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is protected with 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks.
• Secure Servers: Our databases are hosted in secure data centers with physical access controls, fire suppression systems, and redundant power supplies.
• Firewall Protection: Multi-layer firewalls protect our systems from unauthorized network access and cyber attacks.
• Access Controls: Only authorized dewi18 personnel with a legitimate business need can access personal data, and all access is logged for audit purposes.
• Password Hashing: Your password is hashed using industry-standard algorithms and never stored in plain text.
• Regular Security Audits: Third-party security experts conduct regular penetration tests and vulnerability assessments.

5.2 Organizational Safeguards

• All dewi18 employees and contractors sign confidentiality agreements
• Staff receive regular training on data protection and security best practices
• We maintain incident response procedures to quickly address security breaches
• Data minimization policies ensure we collect only necessary information
• Access to personal data is granted on a need-to-know basis only

5.3 Your Responsibility

You also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication if available
• Keep your email and phone number secure, as they're used for account recovery
• Notify us immediately if you suspect unauthorized account access
• Be cautious of phishing emails claiming to be from dewi18—we will never ask for your password via email

6. Cookies and Tracking Technologies

dewi18 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, keep you logged in, and track your activity for analytics and personalization purposes.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with our website, helping us identify and fix issues.
• Functional Cookies: Remember your preferences such as language, currency (Indonesian Rupiah), and interface settings.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These are optional and require your consent.

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but disabling essential cookies may prevent you from using certain features of dewi18. Visit your browser's help documentation to learn how to manage cookies.

7. Data Retention

dewi18 retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Accounts

While your account is active, we retain all data necessary to provide services, including personal information, transaction history, gameplay records, and communication logs.

7.2 Closed Accounts

After you close your account, we retain certain information for legal and regulatory compliance:

• Financial Records: Transaction history, deposits, withdrawals, and bet records are retained for 7 years to comply with financial regulations and anti-money laundering laws.
• Identity Documents: Copies of KTP, passport, and other verification documents are retained for 7 years.
• Communication Records: Customer support transcripts and correspondence are retained for 3 years for dispute resolution purposes.
• Marketing Data: Anonymized usage data may be retained indefinitely for statistical analysis and platform improvement.

7.3 Right to Deletion

You may request deletion of your data, subject to our legal obligation to retain certain records. If we are legally required to retain your information, we will restrict processing to only those purposes.

8. Your Privacy Rights

As a dewi18 user, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure

You can request deletion of your personal data in certain circumstances, subject to our legal obligations to retain financial and verification records for regulatory compliance.

8.4 Right to Object

You can object to processing of your data for marketing purposes at any time by unsubscribing from promotional emails or contacting customer support. You cannot object to processing necessary for service provision or legal compliance.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to request transfer to another service provider where technically feasible.

8.6 Right to Restrict Processing

You can request that we temporarily restrict processing of your data in certain situations, such as while we verify data accuracy or assess your objection to processing.

8.7 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days. For security purposes, we may need to verify your identity before processing your request.

9. Children's Privacy

dewi18 services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete the account, forfeit all funds, and erase associated personal information.

Parents or guardians who believe their child has created an account on dewi18 should contact us immediately at [email protected]. We take underage gambling prevention very seriously and will cooperate fully with parents and authorities to address any violations.

10. Changes to This Privacy Policy

dewi18 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on our website or sending an email to your registered address at least 30 days before the changes take effect.

Your continued use of dewi18 services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Current Version Effective Date: January 1, 2026

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on the dewi18 website
• WhatsApp: Contact via the number provided in your account dashboard

Our Indonesian-speaking customer service team is available around the clock to address your privacy concerns. We aim to respond to all privacy-related inquiries within 48 hours.

For formal complaints about our data handling practices, you may also have the right to lodge a complaint with your local data protection authority or supervisory body.